Privacy Policy
National Custom Works Website Privacy Policy
National Custom Works ("NCW") wants you to know what information we collect from you when you visit this site, what we do with that information, and how you can change the information we have. Your use of this Internet site (this “Site”) indicates your acceptance of this Privacy Policy, which may be revised at any time by NCW.
Notice to EU Individuals: this Privacy Statement and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.
NCW collects and uses certain customer information in order to improve your shopping experience and to communicate with you about our products, promotions, or special offers. This Privacy Policy explains the type of information we collect, the use of such information, and when we share the information with our trusted third party partners.
What Information is Collected
When you visit this Site, we recognize only your domain name and not your e-mail address. We will see your e-mail address only if you fill out a form or send us an e-mail message. We may also collect information about you if you register on a page, fill out a survey, place an order, upload content, post comments, participate in our contests or if you otherwise voluntarily tell us about yourself or your activities. Similar to many websites, we collect information on visitor activity on our website using third party tracking systems (e.g. Google Analytics, Facebook Pixel). The tracking information does not contain any personal information besides your Internet Service Provider’s address, the name of the Web page directing you, and your activity around the site. Therefore you may browse the site without telling us who you are. The information gathered helps us monitor the browsing habits of our visitors so that we can improve our site.
It is your choice whether you want to provide any personal information but we must have complete records in order to efficiently fulfill customer orders.
Customers have the option to opt-in or opt-out of receiving newsletters, coupons, or promotions via email. Please note it may take up to fourteen days to remove personal information if you request to opt-out of our marketing communications.
Any information you provide will be used for:
- Processing and fulfilling your order
- Communicating with you via phone, email, or mail about your order
- Helping us to enhance our site and products by monitoring shopping experiences and preferences
- Communicating with you about our products through email newsletters, coupons, or promotions
Should you want a copy of all of your personal information that NCW has in their data, please send a request to customerservice@nationalcustomworks.com.
Correcting, updating, or deleting personal information
If a user’s personally identifiable information changes, or if a user no longer desires our service or in all other cases, we provide a way to access, correct, update or delete a user’s personally identifiable information. This can be done by emailing any such request to customerservice@nationalcustomworks.com. If you request that we delete your personally identifiable information, we may retain aggregate information developed from your personal information.
To have your account information, or any information that we may have collected through your session, please send an email to customerservice@nationalcustomworks.com.
Cookies
This Site uses cookies to track online activity of Web users. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. In order to provide personalization on our websites, cookies may include your first name, email address, and zip code. Cookies do not contain your full name, address or telephone number.
Transparent GIFs
This Site uses pixels, or transparent GIF files, to help manage our online advertising and to help us manage our content by informing us what content is effective. Transparent GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. These GIF files are provided by our ad management partners, Google and Facebook. These files enable our ad management partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our Site. Transparent GIFs are not tied to a user’s personally identifiable information.
Third Parties
NCW uses third party partners to:
- Collect and process credit card information, including billing address
- Ship items purchased
- Maintain communications with our customers
- Track visitor activity on our site
Our partnerships with these third parties enable us to serve you more efficiently. We believe the privacy policies of our partners are in line with our own and trust that they will also respect your privacy. However, we are not responsible for the content or practices of these third parties. In the event of a merger or sale of NCW to another company, the information collected may be transferred to the new entity.
Credit Card Information
NCW does not directly receive or store credit card numbers. We feel that you, as an online customer, would prefer to process your credit card information through well-known and respected e-commerce third parties, such as Shopfiy and PayPal, whose missions are to provide the utmost security for online transactions. All data is transmitted using sophisticated encryption technology and secure sockets layers (SSL). We, and our third party partners, strive to provide a very secure environment however no data transmission over the Internet can be guaranteed to be 100% secure.
Security
When users submit sensitive information via the Site, we use reasonable efforts to protect our users' information both on-line and off-line. Access to our users' information is restricted to employees of our company and its affiliates and agencies who need the information to perform a specific job (such as billing or shipping).
NCW will use personal information only in ways compatible with the purposes for which it was collected or subsequently authorized and will take reasonable precautions to protect personal information in its possession from loss, misuse, and unauthorized access, disclosure, alteration and destruction. NCW will take reasonable steps to ensure that personal information is accurate, complete, current and relevant to its intended use.
Although we have taken steps to ensure that your personal information is not collected, used, or disclosed except as set forth by this Privacy Policy, technical mistakes are possible. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the Website as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Your Consent
By using our site, you consent to our privacy policy. If you would like to withdraw consent, please email customerservice@nationalcustomworks.com and refrain from using our site in the future.
Use of this Website by Children
This Site is not designed for, nor do we believe it is appealing to, children under the age of 16. We do not knowingly collect personally identifiable information from children under the age of 16. We encourage children to consult their parents before providing personal information. If underage customer activity is brought to our attention, we will immediately remove the child’s personal information from our records.
Notification of Changes
We reserve the right to change or update this policy at any time by posting a notice to that effect on this Site and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. However, if we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email.
We may change our policy at any time so we encourage you to read our privacy policy frequently. This current privacy policy was published on October 9, 2019.
Please do not hesitate to contact us at any time if you have questions about our privacy policy.